Help & support

How can we help?

Quick answers about subscriptions, credits, privacy and your data — and an inbox for everything else.

Email us

hello@buaze.com

Tell us your device, its software version and what happened; screenshots help. For a purchase, add the Order ID from your Apple receipt.

Subscriptions & purchases

How do I cancel?

On your iPhone or iPad, open Settings › Apple Account › Subscriptions and choose Aybuke. On a Mac, open the App Store, click your name, then Account Settings › Subscriptions. With notifications on, we also remind you at least a day before a free trial ends.

How do I restore my purchases?

In Aybuke, open Settings and tap Restore purchases. Pro follows your Apple Account, so this brings it back on any iPhone, iPad or Mac that uses the same Apple Account. Credits belong to the app's anonymous account on your device, not to your Apple Account, so Restore purchases doesn't move them.

Can I get a refund?

Purchases are made through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.

How does the free trial work?

Pro Yearly comes with a 7-day free trial if you're eligible, with 20 credits to try Pro; your 80 credits a month start with the first paid period. You won't be charged during the trial, and if notifications are on, we remind you at least a day before it ends.

Credits

What is a credit?

One AI edit or creation uses a credit: a Magic Edit, a Makeup Studio try, a one-tap look, Erase, Enhance or one image from Create. You get 2 free credits every day; Pro gives you 80 a month instead, and unused Pro credits roll over up to 160. Credit packs never expire.

An edit failed. Did I lose a credit?

No. Failed edits are refunded automatically.

The result doesn't look like me.

Tap Retry free. Every look is written to keep your face, skin tone and body as they are, and an on-device likeness check runs after every people edit.

Why do I see ads?

Ads help keep the free plan free. If you're 13 or older and don't have Pro, you may see a few ads from Google on iPhone and iPad: a short ad you can choose to watch for +1 credit when you're out (up to 2 a day), and now and then one after a finished save or share. They're never personalized. Pro has no ads, and there are none under 13 or on the Mac.

Which tools are always free?

Retro effects, Retro Cam and Retro Booth, video edits and captions, background removal, adjustments, Crop, Cut out, Hide faces, Best shot, Text & Stickers and collages run on your device and never use credits.

Privacy & safety

How do I turn off cloud AI?

Open Settings › Privacy and switch off Cloud AI processing. The on-device tools keep working.

How do I report an image?

Tap Report this image on the result, or email us. Tell us what's wrong and we'll look into it.

A filter blocked my prompt by mistake.

Our safety filters are designed to block sexual, revealing, humiliating and body- or face-reshaping requests. If you think one got it wrong, email us and a human will review it.

Someone edited a photo of me.

Email hello@buaze.com and tell us what happened. We take these reports seriously.

Your data & account

How do I delete my data?

Open Settings and tap Delete my data & account. It removes your account and server records and resets the app on your device, including My Works. To clear only your creations, tap Delete all creations. Cancel any subscription separately in your Apple Account.

Do I need an account?

No. There's no sign-up: Aybuke creates an anonymous account automatically the first time you use cloud AI or make a purchase. Your credits belong to that account, and Pro follows your Apple Account through Restore purchases.

I'm under 18.

Aybuke is for ages 13 and up. A short age step comes first: under 13 gets the on-device tools only, and under 18 never sees a paywall by itself. Talk to a parent or guardian before buying anything or turning on cloud AI.

Read the Privacy Policy

Using the app

Which devices are supported?

iPhone and iPad with iOS 17 or later, and Mac with macOS 14 or later. One purchase covers all three.

How do I change the language?

Aybuke follows your device's language. To pick another one just for Aybuke, open Settings › Language.

Can I see the tour again?

Yes. Open Settings and tap Show me around.

Where do I find Makeup Studio?

Open the Edit tab and tap Makeup Studio, or tap it in the quick tools on Explore. It's for ages 13 and up, like every AI tool in Aybuke.

I deleted a creation by mistake.

Open My Works and look in Recently deleted. Creations wait there for 30 days, and you can restore them.

AybukeMade for iPhone, iPad & Mac

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